Refund policy

We want you to be completely satisfied with your purchase so we offer a full refund for any products that are returned to us within 14 days from the date you receive your order, as long as items are unused, fully resalable and in their original packaging.

If your item is faulty contact our customer service team on customerservice@craftworld.com and we’ll arrange for a replacement to be sent out to you as quickly as possible.

If choosing to return an item, we would kindly ask that you please include a copy of your invoice along with a written reason for the return to help us improve our service. Postage of returns when the item is not faulty will be at your cost.

Our address for returns is:
Craftworld 
Units 2 & 3
Bredbury Business Park
Bredbury Park Way
SK6 2SN