Frequently asked questions

I had a user account on the old CraftWorld site. Where has it gone?

Accounts from the old CraftWorld have not been migrated to the new CraftWorld. You don't need an account to use the new CraftWorld (though you're welcome to set one up if you wish).

How do I create a user account?

You don't have to create an account on the new CraftWorld to place an order. However if you'd like to, click the little Profile icon (near the top right of the screen, between the Search icon and the Shopping Cart icon. You'll be prompted to log in. Enter your email address, and you'll be emailed a six-digit code. Enter this to log in.

How do I view and print digital magazines and books?

The digital magazines and books we supply are in PDF file format. PDF files can be displayed and printed by a variety of viewing tools including Adobe Acrobat Reader and Apple Preview, and by most web browsers such as Google Chrome, Windows Edge and Apple Safari.

How do I view and print digital downloads?

Digital downloads will typically be supplied in PDF, JPEG or PNG format. PDF files can be displayed and printed by a variety of viewing tools including Adobe Acrobat Reader and Apple Preview, and by most web browsers such as Google Chrome, Windows Edge and Apple Safari. JPEG and PNG files can be displayed and printed by most image editing software, web browsers and viewing tools.

I downloaded files and now I can't find them

Your computer will typically save everything you download into a folder called Downloads.