When you contact our support team they'll want to know what browser you are using - your browser is displayed below, just let our team know.

How to Clear Your Cache

What happens after you clear this info

After you clear your cache and cookies:

  • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again. This can help if your browser keeps auto filling the wrong details.
  • Some sites can seem slower because content, like images, needs to load again. But don't worry it will soon get back to normal.

How cache & cookies work

  • Cookies are files created by sites you visit. They make your online experience easier by saving browsing data.
  • The cache remembers parts of pages, like images, to help them open faster during your next visit.

In the Chrome app

  1. On your iPhone or iPad, open the Chrome app
  2. At the bottom, tap More
  3. Tap History
  4. Clear browsing data.
  5. Make sure there’s a check mark next to "Cookies, Site Data," and "Cached Images and Files."
  6. Tap Clear browsing data.

In Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More
  3. Click More tools - select Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

On an Apple Device

  1. To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.
  2. To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.

On Firefox

  1. Click the menu button Fx57Menu and select Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data….
    Fx60Cookies&SiteData-ClearCache
  4. Remove the check mark in front of Cookies and Site Data.
  5. With Cached Web Content check marked, click the Clear button.
    Close the about:preferences page. Any changes you've made will automatically be saved.